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Standard Operating Procedure are important document containing information about any procedure, it is adhere to the standards and recognized body, which gives information to the company or organization to create such documents and approve it, for instance if you are working as Technical Support person at any organization, then in order to reply back there are certain standard procedure needed to follow, imagine if there are no such standard operating procedure then what will be impact, it may have an adverse effect because the reply will not go in proper way and may affect your customer experience
What are SOPs (Standard Operating Procedure)?
Let say you are working in some shop market and a customer comes to you for returning a good which he bought about 7 days ago, how you will handle this situation? If there is any written procedure or rules for returning goods then it would be easy for you to go through the same and respond accordingly as per the company’s norms or you are a Technical Support guy and for any support guy the main aim is to make your customer satisfied and comfortable with you because they have purchase your product so in case they come with any queries then how you will handle that in case if he is much more frustrated then how you can calm him. If you have some written procedure containing steps to handle clients then it would be easy for you in order to respond them back.
Hence, SOPs (Standard Operating Procedure) are an Operating Procedure which is to be followed by each and every person associated with their respective departments of a particular company. It is a document containing step wise instruction which needs to be followed every time. SOPs (Standard Operating Procedures) are implemented in various industries like Healthcare, Aviation, Engineering, Education etc. It is general instruction which needs to follow while performing any activities and many big organization relies on such document in order to implement proper consistency and quality in their product. Moreover, it is also useful in order to communicate important corporate policies, government regulations and best practices.
Benefits of Standard Operating Procedure:
We are human by the way and we know our limits to grasp each and every steps involve in our daily activities and even a simple step which we forget could harm an organization which any company will not allow to do so. Hence, if there are any written instructions for us then it would be really helpful for us as whenever a certain step we forget then we can go through that and provide proper information to our customers and again under the companies norms and regulation making it effective for company daily work and does not affect there productive in any case.
Consider below Points before writing a successful SOPs:
- Prepare a draft plan of SOPs (Standard Operating Procedure) and choose a good format for the same
- Select the target audience for whom you are writing this SOPs (Standard Operating Procedure)
- Writing your SOPs (Standard Operating Procedure) before that follow below instructions:
- Tile Page – Contain the revision number column or block, who prepared the same? Who approved the same? Company Logo, SOP information
- Index page containing all sections and sub section in tabular format with page number where they actually resides
- Document History – it will give revision information in table format which are approved by actual approver
- Divide the body part into below parts:
- Introduction Part includes of Introduction, Objective, Purpose, Target Audience
- Operating Procedure Part includes of steps or instructions which is needed to be performed before going forward with your daily activities
- Additional Information includes of References, Contact Information, acronyms and Abbreviation etc..
- Glossary Page
- Back Page
- SOPs should be easy to understand
- Try to divide each content into sections and sub section
- Try to use bullet points in form of steps for easy understanding
Why not to allow us to create your SOPs:
Been in this field from last more than 15 years and adhere with various government norms and practise we are pioneer in creating such SOPs. We have experience auditors and professionals who can help you out with creating such SOPs get in touch with us with your instructions and within 24 hours we will be ready with SOPs which could be implement at your end.
Standard Operating Procedure has been vital documents, which nowadays are developed by each and every organization to standardize certain procedure which is needed to be performed in day to day operation. So it is important that such Standard Operating Procedure should be developing very carefully, with all relevant information are added.