Unless and until you do not engage your customer, you will fall in big problem and you may lose your gems i.e. old customer because your work is not completed once you successfully implement anything or create customer. But most important thing is to engage them to get feedback.
If you are looking for how to engage them then get in touch with us, we will help you out. For any type of organization small, medium or big organization it is important that they engage their customer in various way like regular contact with their customer providing them information about their new features, new ventures, new product launch, new outlet launch, inauguration etc.
This will help the organization to grow faster because engaging with your customer is important way to connect with your existing clients or customer which whom you have done business, as some time you may also get leads from them, also long term engagement provide existing clients or customers to build a trust which can help organization to be a trustworthy company across the globe.